Below are some FAQ for support.

CHECK YOUR COMPUTER:

1-Exposes any computer issues you may have
2-Teaches you how to run the software correctly
3-Assure video and audio connection

Go To this link to test your connection to make sure you are good for your weekly live classroom webinar

https://support.citrixonline.com/en_US/Training/help_files/G2T060001?Title=Join+a+Test+Session

Great Link for more testing

https://care.citrixonline.com/gototraining

TECH SUPPORT

Emergency tech support 201-355.3080

Email:   techsupport@celebrantinstitute.org

 

AUDIO TIPS

If you are using audio from your computer, you must use a headset attached to the computer.  Open speaker systems can cause a sound loop which in turn can cause an echo in class.

Link below will help you troublshoot some potentail audio propblems

http://support.citrixonline.com/en_US/meeting/help_files/G2M050049?title=How+do+I+fix+audio+feedback+%28echo%2C+static%29+during+my+session%3F#Troubles

The Celebrant Institute supports cell phone or land line call in's for all webinar session.  Headsets attached to your computer may work, but this is not support by the school.  If you are using a heaset and it does work, you may continue to use it.

Message Board Access to all classes

http://www.celebrantinstitute.org/celebrant-message-board.php